Support
Basic Plan Email / Ticket
Response within 24–48 hours
Included in install for 3 months
Basic Plan Phone Support
Short troubleshooting calls
1 call included per month up to 3 months; $25–50 per call after 1 call
Professional Phone + Email
Professional Remote Access / TeamViewer
Response within 4–12 hours
1 hour/month Included per month up to 3 months; Extra time billed at $90/hr
Professional Remote Access / TeamViewer
Professional Remote Access / TeamViewer
Quick remote troubleshooting
Included in support contract for 3 months;
Can renew for $75 per month for unlimited or 90/hr
Enterprise 24/7 Phone & Email and Remote Monitoring
Immediate response; SLA-based
$150–500/month depending on coverage
Proactive issue detection, alerts
Included in recurring service contract; labor & software costs bundled
Enterprise Onsite Visits
Scheduled or emergency
Billed per hour 200/hr + travel